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People, Processes & Secure Technology

 

 

People, Process & Technology

 

 

People
  • University educated staff – staff members hold degrees in Human Resources, Business, Psychology or related disciplines.
  • Highly trained interviewers – friendly staff are continually trained and updated on interviewing techniques, privacy legislation, and industry standards.
  • Industry experience – Checkwell conducts more HR Interviews than any other Human Resource Interviewing service provider in North America.
  • Language capabilities – Checkwell can provide service in a variety of languages with particular strength in English, French, and Spanish.
  • 24/7/365 service – ConcernCheck tip lines are open 24/7, 365 days a year.

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Process
  • Management reports – our reports are comprehensive, yet easy to use. Time and time again we receive positive feedback about the ease with which clients can zero in on areas of concern.
  • Verbatim detail – by leveraging both technology and professional interviewers, we not only gather tremendous statistics, but also add color to the statistics with the rich, verbatim comments gathered during each interview.
  • Custom communication campaigns – Checkwell develops communication plans to align with your company culture.

 

 

Technology
  • Data security – bank-calibre technical infrastructure and security processes approved and used by over half of Canada’s largest 100 employers.
  • Physical security – Our technologically advanced operations centres have been have passed numerous security reviews and audits.
  • Proprietary telephone system – in partnership with TELUS and Avaya, Checkwell has developed, and currently employs, a phone system specifically designed for the efficient operation of both a domestic and international call centre.
  • Disaster recovery and business continuity – multiple facilities and off-site data centres run by experts ensures 99.99% uptime.
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About Us - People, Process & Technology

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